Help
Host
- How to become a Host on Space Next Door?
- When and how do I receive payment?
- How do I know if the items stored by Guest are safe?
- Host Cancellation Penalty Policy
- What is host service fees?
- How are long-term booking payouts processed?
Guest
- How secure are the storage locations?
- Why should I pay through the Space Next Door platform?
- What methods of payment does Space Next Door accept?
- When and how do I get my security deposit refunded?
- How can I terminate the storage when I don’t need it anymore?
- What is the minimum storage period?
Guest - Insurance
- Is the insurance compulsory?
- Who is the insurance provider?
- What does the insurance cover?
- Is the compulsory insurance for each customer or each unit rented?
- Is it compulsory for me to acknowledge acceptance of the storage insurance?
- Will there be another separate policy document sent out to me?
Accounts & Payments
Why Space Next Door
Terms And Policies
- Guest Trust & Safety Policy
- Host Standards
- Host Trust & Safety Policy
- IP Policy
- Privacy Policy
- Prohibited items