Space Next Door Help Center home page
  1. Space Next Door
  2. Help

Help

Contact us

  • Contact us

Host

  • How to become a Host on Space Next Door?
  • When and how do I receive payment?
  • How do I know if the items stored by Guest are safe?
  • Host Cancellation Penalty Policy
  • What is host service fees?
  • How are long-term booking payouts processed?
See all 9 articles

Guest

  • How secure are the storage locations?
  • Why should I pay through the Space Next Door platform?
  • What methods of payment does Space Next Door accept?
  • When and how do I get my security deposit refunded?
  • How can I terminate the storage when I don’t need it anymore?
  • What is the minimum storage period?
See all 15 articles

Guest - Insurance

  • Customer Storage Insurance Scheme
  • Is the insurance compulsory?
  • Who is the insurance provider?
  • What does the insurance cover?
  • Is the compulsory insurance for each customer or each unit rented?
  • Is it compulsory for me to acknowledge acceptance of the storage insurance?
See all 11 articles

Accounts & Payments

  • When do I get my security deposit refunded?
  • When do I receive payment?
  • What methods of payment does Space Next Door accept?
  • Can I pay with any currency?
  • How to create your profile
  • Temporary authorisations

Why Space Next Door

  • How do I start using Space Next Door?
  • Why use Space Next Door?

Terms And Policies

  • Guest Trust & Safety Policy
  • Host Standards
  • Host Trust & Safety Policy
  • IP Policy
  • Privacy Policy
  • Prohibited items
See all 15 articles

Concierge

  • Have our Concierge find you your space
Space Next Door
Powered by Zendesk