Canceling a guest's reservation can have serious implications on their storage plans, so penalties will be applied unless there is an extenuating circumstance.
These host cancellation fees will be waived for your first cancellation within a 6-month period. After that:
More than 7 days before check-in: You'll be charged $50 per cancellation.
Within 7 days of check-in: You'll be charged a $100 fee for reservations cancelled within 7 days of check-in.
Any applicable cancellation fees are automatically deducted from your next payout.
For any cancellation, please write in to us with your signed-in email and order ID at firstname.lastname@example.org